FAQs

10

• Can I use other URL shorteners?
• Do autoresponder emails have limits?
• Facebook Not Posting
• How do I integrate a Facebook pixel or any pixel to my microsite?
• How to turn off the URL shortener
• I just published a social post but verification report shows "Verification Failed"
• I just published a social post, but I can't find it. Where can I find it?
• Unable to log-in to the mobile app
• Upload button in my campaign is not showing
• Where to find your Verification Report

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General

5

• How do I combine all of my accounts and Workspaces into one Agency Dashboard?
• How to troubleshoot duplicate posting
• Our Current Integrations
• Social Media Management
• Troubleshoot an Integration

Account & User Settings

5

• How do I add my social accounts?
• How to Set Account Preferences
• How to Setup a Custom Campaign Domain
• How to Setup a Custom Link Shortener Domain
• My Youtube Account is Not Showing in Publish Editor

Social Media Publishing

6

• How does the Requeue feature work?
• How to disable uploading to Youtube?
• How to remove published posts?
• I'm unable to edit my post in the Publish dashboard
• Is there bulk photo upload?
• Why do my social accounts keep disconnecting?

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Campaigns

5

• Can you show me examples of photo contest/gallery campaigns?
• How to Create a Social Media Contest or Giveaway?
• How to embed a campaign widget on your website?
• I would like to start my first campaign, can you help me?
• Landing Page Examples

Share Buttons

6

• How to Copy Share Buttons?
• How to Create New Share Buttons?
• How to Delete Share Buttons?
• How to Edit Existing Share Buttons?
• How to Preview and Edit New Share Buttons?
• Why Use Share Buttons?

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Approving Posts & Submissions

5

• How can I approve posts of other users in my account?
• How to Approve Customer Photos?
• How to Approve Customer Text Posts?
• How to Approve Customer Videos?
• How to Approve Employee Posts?

Reporting & Analytics

8

• How to Access Your Campaigns Reporting and Analytics?
• How to Access Your Published Messages Reporting And Analytics?
• How to Access Your Share Buttons Reporting and Analytics?
• How to Access Your Social CRM Database?
• How to Use Reporting and Analytics?
• How to View Your Optimal Send Times Reporting and Analytics?
• Social Media Metrics Used in Reports
• What are "Leads"?

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