Skip to content
  • Knowledge Base
  • Knowledge Base
Refer Pro Knowledge Base

FAQs

10
  • Can I use other URL shorteners?
  • Do autoresponder emails have limits?
  • Facebook Not Posting
  • How do I integrate a Facebook pixel or any pixel to my microsite?
  • How to turn off the URL shortener
  • I just published a social post but verification report shows "Verification Failed"
  • I just published a social post, but I can't find it. Where can I find it?
  • Unable to log-in to the mobile app
  • Upload button in my campaign is not showing
  • Where to find your Verification Report

General

5
  • How do I combine all of my accounts and Workspaces into one Agency Dashboard?
  • How to troubleshoot duplicate posting
  • Our Current Integrations
  • Social Media Management
  • Troubleshoot an Integration

Account & User Settings

5
  • How do I add my social accounts?
  • How to Set Account Preferences
  • How to Setup a Custom Campaign Domain
  • How to Setup a Custom Link Shortener Domain
  • My Youtube Account is Not Showing in Publish Editor

Social Media Publishing

6
  • How does the Requeue feature work?
  • How to disable uploading to Youtube?
  • How to remove published posts?
  • I'm unable to edit my post in the Publish dashboard
  • Is there bulk photo upload?
  • Why do my social accounts keep disconnecting?

Campaigns

5
  • Can you show me examples of photo contest/gallery campaigns?
  • How to Create a Social Media Contest or Giveaway?
  • How to embed a campaign widget on your website?
  • I would like to start my first campaign, can you help me?
  • Landing Page Examples

Share Buttons

6
  • How to Copy Share Buttons?
  • How to Create New Share Buttons?
  • How to Delete Share Buttons?
  • How to Edit Existing Share Buttons?
  • How to Preview and Edit New Share Buttons?
  • Why Use Share Buttons?

Approving Posts & Submissions

5
  • How can I approve posts of other users in my account?
  • How to Approve Customer Photos?
  • How to Approve Customer Text Posts?
  • How to Approve Customer Videos?
  • How to Approve Employee Posts?

Reporting & Analytics

8
  • How to Access Your Campaigns Reporting and Analytics?
  • How to Access Your Published Messages Reporting And Analytics?
  • How to Access Your Share Buttons Reporting and Analytics?
  • How to Access Your Social CRM Database?
  • How to Use Reporting and Analytics?
  • How to View Your Optimal Send Times Reporting and Analytics?
  • Social Media Metrics Used in Reports
  • What are "Leads"?
Popular Articles
  • Quick Start Guide
  • Your Next Steps
  • Additional Information
  • Category Hierarchy and Tabs Layout
  • Additional Resources
Newest Articles
  • How to View Your Optimal Send Times Reporting and Analytics?
  • How to Access Your Published Messages Reporting And Analytics?
  • How to Access Your Share Buttons Reporting and Analytics?
  • How to Access Your Campaigns Reporting and Analytics?
  • How to Access Your Social CRM Database?
Recently Updated Articles
  • How do I add my social accounts?
  • How to View Your Optimal Send Times Reporting and Analytics?
  • How to Access Your Published Messages Reporting And Analytics?
  • How to Access Your Share Buttons Reporting and Analytics?
  • How to Access Your Campaigns Reporting and Analytics?

Copyright © 2026 | Powered by GetReferPro